Frequently Asked Questions
1. How to place an order?
Add the desired items to your cart and proceed to checkout.
Indicate your phone number and a convenient method of communication (WhatsApp, Telegram). We will then contact you to confirm your order.
2. When will I be contacted after ordering?
We will contact you in the selected messenger or by phone during business hours (Mon-Fri from 10:00 to 19:00).
3. How long does it take to process an order?
We typically process orders within 1-2 hours during business hours.
4. How is delivery carried out in Tbilisi?
Delivery is carried out by courier.
After placing your order, we will agree with you on a convenient delivery time.
5. Is there delivery to other cities in Georgia?
Yes, we send orders to other cities by postal services.
Terms and costs will be confirmed after placing your order. Usually it is 10 GEL and 2 working days.
6. How much does delivery cost?
The cost depends on the delivery method and city.
We will inform you of the exact amount when confirming your order. In Tbilis, according to the tariffs of the courier service (Wolt, Glovo) – usually 5-15 GEL, to other cities according to the tariffs of the post office – on average 10 GEL.
7. How does payment work?
Payment for delivery is made by transfer to a TBC or Credo account; pickup can be paid on site in cash or by card.
8. Is it possible to order via messenger without a website?
Yes, you can write to us directly on WhatsApp, Telegram or Viber and place your order manually. +995595052592
9. Can you help with choosing care?
Yes, you can take advantage of a free consultation with a cosmetologist-esthetician.
Click the “Get a consultation” button and leave a convenient method of communication.
10. When do you respond to messages?
We answer during business hours: Mon–Fri from 10:00 to 19:00.
11. What should I do if I provided incorrect information in my order?
Contact us as soon as possible in any convenient way – we will correct the information.
12. What should I do if the goods arrived damaged?
Contact us immediately upon receipt – we will definitely resolve the situation.